Hello,**My name is Dave. I am writing for my friend Joe Mythos who has purchased and us...

GetHuman783582's customer service issue with Blizzard from June 2018

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The issue in GetHuman783582's own words
Hello,**My name is Dave. I am writing for my friend Joe Mythos who has purchased and used your Diablo III game on his computer, windows * previously and Windows ** x** now.**The Motherboard died and was replaced. It is now running an MSI *** Gaming board. I am including the system hardware profile as well as the dxdiag results to this message.**The machine is running Windows ** Home ** bit. We tried to install Diablo III via the dvd and it would not work, it could not find battle.net. We are wondering if there's been a dns change to battle.net that the dvd does not reflect? Network connections to the internet are fine, we flushed the dns and reloaded the IP, tried again, and still the dvd would not work. Question, is UPNP a requirement?**We then downloaded your desktop launcher app from your site and tried that. It fails, with this error code:**blzbntbts*******d**I've confirmed that the secondary logon service is running, malware bytes* was removed to get that potential issue out of the way, neither of these worked. At one time, on wireless the machine said it was downloading, but it never moved, no progress bar, just sat there. So I then did a disk cleanup, and removed previous game files, thinking the download was corrupted. On ethernet I'm getting nothing. I have tried enabling UPNP both on the computer itself, as well as on the router, no good. I have also on the win** host set up the port forwards as described at:**https:**us.battle.net*support*en*article*******I've seen forum posts on this but not a solution. **Another time we got the following error code:**blzbntbts*******a**I've tried selective startup as listed in the forums, nothing.**I'd appreciate any help. I have included text attachments of the system's hardware profile as well as the system's dxdiag. All the drivers, chipset, graphics, audio, networking, Bios, are all up to date.**Thanks.*Dave.
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Customer service issue
Reported by GetHuman783582
Jun 14th, 2018 - 9 mons ago
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Jun 14th, 2018 1:12pm