I ordered my mother a * month subscription from Birchbox in August ****. She has receiv...

GetHuman1614988's customer service issue with Birchbox from November 2018

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Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue in GetHuman1614988's own words
I ordered my mother a * month subscription from Birchbox in August ****. She has received ONE box and none after that. It is now mid November ****. She repeatedly brings up how she used to get excited about checking the mail to see her box but now she has given up on hope because only one out of three has shown up. I myself also have a subscription and have gotten all of mine every month. I have emails and pictures to backup the proof of purchase. She even emailed Birchbox herself wondering when she’ll get her boxes! They said they’ll send her an extra and still nothing .... I’m confused and really pissed because I paid for it!
GetHuman1614988 did not yet indicate what Birchbox should do to make this right.
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Birchbox

Customer service issue
Reported by GetHuman1614988
Nov 24th, 2018 - 10 mons ago
I have an issue with Birchbox too
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Seen by 5 customers so far
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Timeline
GetHuman1614988 started working on this issue
Nov 24th, 2018 5:18am