Hi! I received a * mo subscription with you guys as a birthday gift in ****. When that...

GetHuman846793's customer service issue with Birchbox from July 2018

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Help with my Birchbox issue
GetHuman846793's next move: try the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman846793 will want to follow the link below to head to their help center. We will check on GetHuman846793 later to make sure it's all set or try to help escalate.
The issue in GetHuman846793's own words
Hi! I received a * mo subscription with you guys as a birthday gift in ****. When that expired, I signed up for a * mo subscription for myself. I did not want to renew my subscription after that and thought I would simply stop being billed after that * month period (that was May ****). I just saw that I’m still being billed and haven’t noticed because it’s being taken out around the time I pay rent so it just looks like one large sum is taken out. Anyway, today it overdrafted my account so I basically paid around $** for whoever lives in my old New York apartment to receive my Birchbox. I can provide bank statements (if you’re unable to see my charges on your end) and even proof that Ive moved away from the address these have been sent. Please cancel and refund for these charges. I love you guys and will be back when I’m in a more stable financial situation!
GetHuman846793 did not yet indicate what Birchbox should do to make this right.
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Birchbox

Customer service issue
Reported by GetHuman846793
Jul 3rd, 2018 - a yr ago
I have an issue with Birchbox too
Fixed
Seen by 6 customers so far
Similar issue to 858 others
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Items needed
Name
Order number
Billing address
Email address on the account
Timeline
GetHuman846793 started working on this issue
Jul 3rd, 2018 6:33pm
GetHuman846793 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:35pm
GetHuman846793 indicated the issue is not fixed yet.
Jul 4th, 2018 7:45pm
GetHuman846793 indicated the issue is not fixed yet.
Jul 4th, 2018 7:48pm