Missing boxes wanted

GetHuman-janethoe's customer service issue with Birchbox from May 2018

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Help with my Birchbox issue
GetHuman-janethoe's next move: try the Birchbox help center.
Birchbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janethoe will want to follow the link below to head to their help center. We will check on GetHuman-janethoe later to make sure it's all set or try to help escalate.
The issue in GetHuman-janethoe's own words
Get boxes that she didn’t get since January ... I have a subscription going to Katelyn Carson in Philadelphia under my name Janet Hoenes with billing address ** Dundee Pl Saint Johns, FL *****. She moved from previous address on w. Montgomery Ave to *** Memphis St Apt *** Phila,PA *****. She has not received a box since January ****. HELP PLEASE! Email address is *****@***.com
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Birchbox

Customer service issue
Reported by GetHuman-janethoe
May 1st, 2018 - a yr ago
I have an issue with Birchbox too
Not resolved
Seen by 6 customers so far
Similar issue to 5343 others
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Items needed
Name
Order number
Billing address
Email address on the account
Timeline
GetHuman-janethoe started working on this issue
May 1st, 2018 11:34pm
GetHuman-janethoe indicated the issue is not fixed yet.
May 1st, 2018 11:34pm
GetHuman-janethoe indicated the issue is not fixed yet.
May 3rd, 2018 12:08am
GetHuman-janethoe indicated the issue is not fixed yet.
May 3rd, 2018 1:33pm
GetHuman-janethoe indicated the issue is not fixed yet.
May 5th, 2018 1:15am
GetHuman-janethoe indicated the issue is not fixed yet.
May 5th, 2018 1:36pm
GetHuman-janethoe indicated the issue is not fixed yet.
May 5th, 2018 1:38pm