I bought a berryhill recliner rocker from the big lots store in Milledgeville ga on Mat...

GetHuman-mikeybh's Complaint issue with Big Lots, Inc. from March 2021

Help with my Big Lots, Inc. issue
The issue in GetHuman-mikeybh's own words
I bought a berryhill recliner rocker from the big lots store in Milledgeville ga on Match *, ****. The chair leaned to one side when sitting in it and screws fell out of the bottom of the chair. I tried to return the chair Friday the **th of March. The manager of the store brought out a cart to get the chair and as I was taking it out of the back of my car he started yelling it had a stain on it he would not take it back. I told him it did not have a stain until I loaded it in the car and the chair was defective. The stain must have gotten on the chair when I loaded in into the car. The stain could have been wiped off but that is all he would say* You can not sell a defective chair so that is a moot issue. Hr took the chair inside the store and he would not give me his bosses name or a number to call. I do not believe parts should fall off a ***.** chair in less than * weeks. I want a refund in the amount of ***.** dollars and I promise not to ever come back to big lots. The part number on my receipt is Parkdale swivel rocker *********.

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Big Lots, Inc.

Complaint issue
Reported by GetHuman-mikeybh
Mar 19th, 2021 - 2 months ago
Fixed
Seen by 16 customers so far
Similar issue to 110 others
0 customers following this
Items needed
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Timeline

GetHuman-mikeybh started working on this issue
Mar 19th 6:07pm
GetHuman-mikeybh confirmed the issue is fixed. Hooray!
Mar 24th 12:27pm