I had an LG WM****HVA washing machine and a LG DLEX****VE clothes dryer installed on Fr...

GetHuman-pwvander's customer service issue with Best Buy from May 2020

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The issue in GetHuman-pwvander's own words
I had an LG WM****HVA washing machine and a LG DLEX****VE clothes dryer installed on Friday, May *, **** around **:** PM. This was on order BBY**-************.*The men who installed the machines were hurried and rude. They departed without getting my sign-off or approval* left tapes and a leaking water connection and were gone in a flash about *:** PM.*The washer*dryer combination did not function because of the door hinge location. The washer needs to be on the left and dryer on the right for the units to work together.*Since ** minutes after they left I was on the phone trying to get them to come back and reverse the units, only to be put on hold. I called * times and finally today, Saturday at **:** PM I was told that the earliest somebody can rectify the situation is Wednesday the **th, * days after the botched installation. I tried to convince one of your supervisors to explain that this was unacceptable, but she was unable to help. It left me with a pile of laundry and no place to wash it. I'm in my eighties and refuse to go to a laundromat. *I want Best Buy to send somebody out ASAP to rectify the fouled up installation and I can't wait until the **th.*Sincerely,*Pieter Vanderlaan

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Customer service issue
Reported by GetHuman-pwvander
May 9th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4986 others
0 customers following this


GetHuman-pwvander started working on this issue
May 9th, 2020 5:16pm