On November ** th I went to the St.James store in Winnipeg to order a charger for my Fi...

GetHuman4027451's Missing Item issue with Best Buy from December 2019

Help with my Best Buy issue
First: share to improve GetHuman4027451's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4027451 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman4027451's own words
On November ** th I went to the St.James store in Winnipeg to order a charger for my Fitbit. My Fitbit was left on the counter in the store so I now have a new charger and no Fitbit what good is that? When I was on my way home which is ** miles away I realized I had left it there. I tried calling the store immediately and they did not answer the phone, I tried several times that day after I got home and still no answer I have tried every day since and have also sent several e-mails to which I get no response at all. I want my Fitbit back I know it was left there and I want someone anyone to get it back to me and I mean now!!!!!!!!!! Your device is absolutely horrible if the employees can’t even pick up the phone that’s pretty poorly run business. Or no one can reply to an e-mail? Really? Ridiculous I also work in retail and would soon be fired if we didn’t reply to customers. I want it back that’s all I’m asking for it has great sentimental value to me. So someone needs to do something about this and now. I will take this to the better business beareau and wherever else I need to. Get your employees some training on how to answer the phone and look after customers. And do not tell me to go to the store I can’t just do that as I live ** miles away, work full time and am looking after a very sick family member. Do something and do it now. You all should be totally ashamed of the way things are handled.

GetHuman4027451 did not yet indicate what Best Buy should do to make this right.

How GetHuman4027451 fixed the problem

We are waiting for GetHuman4027451 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Best Buy

Missing Item issue
Reported by GetHuman4027451
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 4439 others
0 customers following this


GetHuman4027451 started working on this issue
Dec 2nd, 2019 7:11pm