On November ** th I went to the St.James store in Winnipeg to order a charger for my Fi...
GetHuman4027451's Missing Item issue with Best Buy from December 2019
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Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman4027451's own words
On November ** th I went to the St.James store in Winnipeg to order a charger for my Fitbit. My Fitbit was left on the counter in the store so I now have a new charger and no Fitbit what good is that? When I was on my way home which is ** miles away I realized I had left it there. I tried calling the store immediately and they did not answer the phone, I tried several times that day after I got home and still no answer I have tried every day since and have also sent several e-mails to which I get no response at all. I want my Fitbit back I know it was left there and I want someone anyone to get it back to me and I mean now!!!!!!!!!! Your device is absolutely horrible if the employees can’t even pick up the phone that’s pretty poorly run business. Or no one can reply to an e-mail? Really? Ridiculous I also work in retail and would soon be fired if we didn’t reply to customers. I want it back that’s all I’m asking for it has great sentimental value to me. So someone needs to do something about this and now. I will take this to the better business beareau and wherever else I need to. Get your employees some training on how to answer the phone and look after customers. And do not tell me to go to the store I can’t just do that as I live ** miles away, work full time and am looking after a very sick family member. Do something and do it now. You all should be totally ashamed of the way things are handled.
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