Best buy in Germantown, Maryland is real mess! Last Thursday I had the Geek Squad appoi...

GetHuman-igorbely's customer service issue with Best Buy from August 2019

Help with my Best Buy issue
First: share to improve GetHuman-igorbely's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-igorbely may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-igorbely's own words
Best buy in Germantown, Maryland is real mess! Last Thursday I had the Geek Squad appointment at ** am, and went to the store * minutes earlier. The best buy security is starting to open the store at ** am* thus it is accessible at **.** - when my appointment supposes to start already. Two weeks earlier – it was absolutely the same situation – opening of store at **am. I was asking the security to open store at least * minute before **am for customer’s convenience, but it was never done. *I addressed this issue to Gabriel Zelaya (back office lead) and he gave me very childish answer that he was not informed, and probably some other best buy supervisor was informed about the problem! Looks like it is a customer obligation to make a connection between all supervisors and managers in the store! Obviously Geek Squad was not ready for **am appointments, and at **.** am a technical staff was still in restroom. There is no responsibility for anything! My computer problem was presented in my email message that I sent two days in advance of my appointment. If I get a reply to my message – I would cancel my Geek Squad’s appointment* thus, it was the “empty trip” to the Best Buy on Thursday.*I was trying to reach the general manager of the Best Buy by phone on Thursday. One of the supervisors (Jeremy) presented himself as the store manager, and promised that he or Rose (Geek Squad supervisor) would call me back on Thursday or Friday. Obviously nobody called me back! On Saturday I spoke with Anna (store supervisor), and I asked her Neil Patel (real Best Buy manager). Obviously nobody called me back. All Best Buy employees have some memory issues. I sent several email messages personally to Neil Patel to his personal email account. Obviously there was no response from Mr. Patel. On Friday I sent a brief message on gethuman and a few minutes later I got a phone call from Mr. Patel who presented me a “story” of his unfortunate communications with customers. Even a second grade student would never buy such “childish story”. The Best Buy corporative office is asking to resolve issues with the store managers. However, if a store manager’s him-self is the major problem, and is incapable to organize his team! I got numerous computer purchases from Best Buy, many services, accessories and other purchases, and this is how Best Buy is paying me back for me being the loyal customer! I believe that Best Buy corporate office should take some specific actions against management of Best Buy in Germantown.

GetHuman-igorbely did not yet indicate what Best Buy should do to make this right.

How GetHuman-igorbely fixed the problem

We are waiting for GetHuman-igorbely to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-igorbely
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 13206 others
0 customers following this

Timeline

GetHuman-igorbely started working on this issue
Aug 4th, 2019 5:59pm
GetHuman-igorbely indicated the issue is not fixed yet.
Aug 4th, 2019 10:50pm
GetHuman-igorbely indicated the issue is not fixed yet.
Aug 4th, 2019 10:51pm
GetHuman-igorbely indicated the issue is not fixed yet.
Aug 5th, 2019 2:46am