I placed an order for * items on Nov **th. Promised delivery was Nov **th, on which day...

GetHuman1689462's customer service issue with Best Buy from December 2018

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The issue in GetHuman1689462's own words
I placed an order for * items on Nov **th. Promised delivery was Nov **th, on which day * of the * items arrived. I checked my Best Buy app, finding the other item ( a receiver) was shipped by a different carrier, OnTrak. It appears OnTrak had it out for delivery but returned the item to their warehouse. And now, on Dec *th, it appears they are returning it to sender. They made ZERO attempts to deliver this to my home. This delivery service is not up to par with the likes of UPS*Fedex. I have called Best Buy corporate help lines twice now and they notify me my only option is to go to a Best Buy store, buy the item again, then wait for the other to be returned to Best Buy before I get a refund. I am a loyal Best Buy customer for many years. This being my only option*best resolution is unacceptable. I ordered two speakers and a receiver, they go hand in hand. I want help resolving this, today preferably. I’ve got my speakers all set, but nothing to operate them....I can happily go to Best Buy in West LA ATL pick the receiver I ordered up, but I refuse to pay for it again. It’s the sellers responsibility to satisfy a purchase, not the customers responsibility to buy the item twice if the seller decides to use a sub par delivery service. I am not pleased. This type of customer service is why the entire country is leaning towards only trusting Amazon anymore. Please contact me as soon as you can and offer me a satisfactory answer for all parties. I would like to remain a loyal Best Buy customer.
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Best Buy

Customer service issue
Reported by GetHuman1689462
Dec 4th, 2018 - a mon ago
I have an issue with Best Buy too
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Seen by 5 customers so far
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Timeline
GetHuman1689462 started working on this issue
Dec 4th, 2018 7:13pm