I hope this email find you well. I would first like to state that my experience with t...

GetHuman1671175's customer service issue with Best Buy from December 2018

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The issue in GetHuman1671175's own words
I hope this email find you well. I would first like to state that my experience with the Fair Lakes Store has been nothing but outstanding over my multiple purchases. I have also been working with the Leesburg store to resolve an issue I had during an online order and they have been doing outstanding work. **Unfortunately, my recent experience the Gainesville Store has been extremely disappointing. I purchased a remote start kit online for pickup. I called prior to pickup to schedule an installation service as indicated by the Best Buy website and was told that Gainesville did not have an installer available during this time I was never offered a choice to select the installation service. I later talked with the Installer at Leesburg who was extremely helpful and let me know there was a glitch. **Upon entering the store and speaking with the car audio staff about my concerns that I need a T-Harness to take with me to another store I was told incorrect information and was pushed to buy another item I did not need. The service representative was very poor in her service. I tried calling the Best Buy corporate number and was redirected to store manager Marcus. **Marcus stated that there was nothing he could do and that I did not purchase installation even though I paid the price indicated on the Website. He stated that I would need to purchase installation. After resolving that issue that I paid the same price as the installation and product service indicated he stated that he could return my item and reissue it but I would lose the three coupons I used online. **Are discussion became heated after he never addressed his employees conduct. I stated that “I can come down there an continue to discuss until we have a resolution” Marcus response was “you are welcome to and I will have you removed from the store if I deem necessary”. This clearly was a catalyst to continuing arguments so I will leave the facts which were established. **-Store employee stated I did not need a product I requested and verified that I needed from another store.**-Manager threatens to have me removed from the store which we later established he meant police action, which I see clearly as a bias that I would engage in criminal action. When asked he stated that he was made this statement over the phone *-** times in his * years of being a manager. He also misspoke on several occasions such as stating I said Id come down and continue to argue (later admitting I said continue the conversation) and other false accusations to justify his threat of removal prior to any illicit acts being committed. **-I stated I would like the General Manager to call me regarding the situation he refused, (stated he will not have him call me back immediately which I never stated, I understand General Managers do not work weekends typically). He also stated that the resolution process does not involve the General Manager and any issues should be redirected to the best by **** number (which directed me to him in the first place).**I am writing you as I believe you are the VP of training. I believe this store and this manager are in need of serious training. I felt a clear prejustice, bias, and other concerning behavior which I believe could easily result in issued with LGBT, Race, Religion and other issues this manager will make personal beliefs an issue of abuse. **I am saddened by my loss of * hours to this issue. But I am more concerned about my experience with Best Buy and that a manager is willing to threated police force as opposed to finding a solution to an issue with an order.
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Best Buy

Customer service issue
Reported by GetHuman1671175
Dec 2nd, 2018 - 6 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
Similar issue to 5343 others
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Timeline
GetHuman1671175 started working on this issue
Dec 2nd, 2018 12:38am