I bought a Nokia **** *G earlier this month that arrived broken. I contacted a nokia ag...

GetHuman-aidanmcb's customer service issue with Best Buy from November 2018

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The issue in GetHuman-aidanmcb's own words
I bought a Nokia **** *G earlier this month that arrived broken. I contacted a nokia agent and they told me that my phone was covered under warranty since it was SOLD DEFECTIVE and that I should return it to where I bought it from, which was BESTBUY.COM, and not a physical location. Before returning the defective phone, I contacted a bestbuy agent to make sure that, since the product ARRIVED DEFECTIVE, I would not have to pay the $** restocking fee - if I would have had to pay the fee, I would have kept the product. This agent promised me that, since the product had a manufacturer defect, I would not be charged a restocking fee.** Since this was the deal, I returned the phone via UPS on Nov. **. Last Tuesday, the **th, I received an email confirming my return, but I checked my bank account and had received my refund MINUS the restocking fee. I contacted another best buy agent that told me that, since I had been promised to have the restocking fee waived, Best Buy would honor that deal and get me my $**. He never followed up, and as of now, I still do not have my $** dollars.
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Best Buy

Customer service issue
Reported by GetHuman-aidanmcb
Nov 27th, 2018 - 9 mons ago
I have an issue with Best Buy too
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GetHuman-aidanmcb started working on this issue
Nov 27th, 2018 4:29pm
GetHuman-aidanmcb shared this issue with others over email
Nov 27th, 2018 4:30pm
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Nov 27th, 2018 4:30pm