Regarding pickup at store, order *BBY**-**************Your pickup at store process shou...

GetHuman1622260's customer service issue with Best Buy from November 2018

4619 similar
0 following
Help with my Best Buy issue
Did we steer you to the right help?
Waiting to see if GetHuman1622260 got the right customer help using our suggestion.
First: share to improve GetHuman1622260's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1622260 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1622260's own words
Regarding pickup at store, order *BBY**-**************Your pickup at store process should be changed. Items should not be charged until the item is in the pickup box. I ordered an item for store pickup and after waiting for over * hours for an update, I got a email that the item was not available. I went to the best buy store, to check my in process status and found the product on the shelf. I ended up buying it at the store and had to cancel in store pickup order * times before my purchase was refunded. **If you are going to offer in store pickup and charge in advance, you should have staff go and pick the item and put it in your "in store" pickup area with in a reasonable amount of time, say * hour from purchase online and update the status accordingly. I understand that sometimes items may not be in stock, but I feel it's not right to charge someone for something you don't have and have them wait for something that's not available. If it's not available or limited quantities that should be stated in the shopping cart before your complete your purchase.
GetHuman1622260 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman1622260 fixed the problem
We are waiting for GetHuman1622260 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1622260 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1622260
Nov 25th, 2018 - 10 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
Similar issue to 4619 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1622260 started working on this issue
Nov 25th, 2018 5:09pm