I contacted Best Buy in Port Charlotte, FL, and advised them that, although I knew the...

GetHuman-ohwayne's customer service issue with Best Buy from July 2018

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The issue in GetHuman-ohwayne's own words
I contacted Best Buy in Port Charlotte, FL, and advised them that, although I knew the ID needed, I had completely forgotten the password for my Apple iPad (previously purchased from Best Buy-Serial *SGCKVFULWHLFP).**Based upon what I told them, the Geek squad said they could restore the iPad to it's "factory settings". I asked did this mean that the unit would be like it's new? Would I be able to turn it on, and set the ID and password of my choosing, just as if it were new? Their answer was yes.**After a couple days, and a $**.** payment, I was told it was ready, and "has been factory restored", and the "Clients original issue resolved", all in accordance with Service Order ******-*********. When I got there, I was told they needed the ID and the password to start it! The fact that I had no password was STILL the problem! All they really did was turn it on for me.**Because I had no password, they were unable to give me what I actually paid for. They finally suggested I go to an Apple store to take care of this. **So, I basically made two trips to Best Buy, and paid $**.** for the Geek Squad to turn my iPad on. **Trust me, I WILL be taking it to an Apple store, as suggested. But what, if anything, can Best Buy do about the above?**Wayne Oien
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Best Buy

Customer service issue
Reported by GetHuman-ohwayne
Jul 25th, 2018 - 10 mons ago
I have an issue with Best Buy too
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GetHuman-ohwayne started working on this issue
Jul 25th, 2018 4:59pm