Please credit my method of payment.*This online purchase has been returned. RT. by conc...
GetHuman-oterou's customer service issue with Best Buy from July 2018
Help with my Best Buy issue
The issue in GetHuman-oterou's own words
Please credit my method of payment.*This online purchase has been returned. RT. by concierge**Order Date: ********** **ORDER **BBY**-************ ***Insignia * USB ** External Hard Drive Cable Black*Model: NS-PU****AB*SKU: ********Tracking: *ZR*****************A very pleasant online supervisor at Best Buy.com tried to help me replace the USB cord.This was not the right one.*She tried her location was in MN.**I took my Cannon Pixma All in one printer to **** Broadway N.Y.C. location to be recycled.*This USB cord was detachable and can not be recycled. It should have be given back to me at that time. **That location * employees gave me a very hard time when I called to told them I needed the USB cord from the printer I took to their store to have recycled. My Technician needs it to convert the new Cannon Pixma MG **** Series All in one printer into a wireless on my Laptop. This item I had just purchased from Best Buy.**I spoke to customer service dept. Cannon Manufacturer They explain that the USB cord should have been given back to me at (Best Buy). It is not recyclable.**That store location has some very rude employees. They told me to buy another USB cord. It had been recycled..**I contacted Corporate Office to file a complaint. I've not heard or received an email.**I purchased the correct USB cord from Amazon.com *.* **Time consuming and inconvenienced by * employee, and her supervisor that didn't care to check to see if or where the USB cord was. Not having knowledge that the item was not recyclable.*Also to be reimbursed for the USB item I had to purchase else where. $*.**.
GetHuman-oterou did not yet indicate what Best Buy should do to make this right.
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How GetHuman-oterou fixed the problem
Called Best Buy Corporate and was connected to a USA Rep. *** *** ****
Please help with my Best Buy issue
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