I pre order fallout ** the tenecential edition, then this past Tuesday *******, I recie...

GetHuman826376's customer service issue with Best Buy from June 2018

Help with my Best Buy issue
The issue in GetHuman826376's own words
I pre order fallout ** the tenecential edition, then this past Tuesday *******, I recieved and email from bestbuy.com stating “Thank you for choosing Best Buy to pre-order Fallout **. It has come to our attention you may have been sent a beta code that was incorrect for your console. If so, please disregard it.**We will be sending you another email soon with the correct code. There is no further action required from you.” Yet I checked my emails and there were no codes emailed to me, so the following day ******* I called and they connected me to someone to try to solve the issue which they told me that within **-** hrs max I would be receiving my beta code, but it has been ** hours and still nothing.
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Best Buy

Customer service issue
Reported by GetHuman826376
Jun 30th, 2018 - 10 mons ago
I have an issue with Best Buy too
Fixed
Seen by 3 customers so far
Similar issue to 1051 others
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Items needed
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Timeline
GetHuman826376 started working on this issue
Jun 30th, 2018 7:42pm
GetHuman826376 indicated the issue is not fixed yet.
Jun 30th, 2018 7:42pm