Incorrect item was sent. I ordered the T-Challa unmasked t-shirt and I was sent Avenge...

GetHuman5531078's customer service issue with Belk.com from December 2020

Help with my Belk.com issue
The issue in GetHuman5531078's own words
Incorrect item was sent. I ordered the T-Challa unmasked t-shirt and I was sent Avenge The Fallen t-shirt.

GetHuman5531078 did not yet indicate what Belk.com should do to make this right.

How GetHuman5531078 fixed the problem
I talked to customer service and told the lady I was sent the wrong shirt. She reordered the shirt I was suppose to get and sent me the info on how to return the item I got. She was very helpful and said someone picked up the wrong shirt and if it happens again they'll have to go through the whole bin. Hopefully I'll get the right shirt this time. It's a Christmas gift.
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Belk.com

Customer service issue
Reported by GetHuman5531078
Dec 7th, 2020 - a year ago
Fixed
GetHuman5531078 shared how to fix
Seen by 16 customers so far
Similar issue to 326 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5531078 started working on this issue
Dec 7th, 2020 7:35pm
GetHuman5531078 confirmed the issue is fixed. Hooray!
Dec 8th, 2020 1:37am

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