I ordered a EMeril **" fry pan (used Pay Pal) and the charge went on our Mastercard. I...

GetHuman-leportne's Complaint issue with BedBathandBeyond.com from July 2020

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The issue in GetHuman-leportne's own words
I ordered a EMeril **" fry pan (used Pay Pal) and the charge went on our Mastercard. It arrived with a damage. I called BBY and asked for a replacement and was sent a return label (May **, ****). The defective item was mailed back to you. Delivery order *BBR**********. The replacement was never received. I finally got through to BBY after over an hour on the phone. My refund reference * ******-******. I was told that a refund would be made to PayPal. They have not received it. So far I have spent hours on the phone and I have no fry pan and no refund. Are you going out of business? There is no reaching you and no fair resolution of this matter. It is time for you to finally send us a refund.

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BedBathandBeyond.com

Complaint issue
Reported by GetHuman-leportne
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 210 others
0 customers following this

Timeline

GetHuman-leportne started working on this issue
Jul 13th 5:14pm