I had a horrible experience today on the phone with one of your customer service employ...

GetHuman1718397's customer service issue with Bath & Body Works from December 2018

4 views
 | 
339 similar
 | 
0 following
Help with my Bath & Body Works issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Bath & Body Works help.
Before contacting them, items GetHuman1718397 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1718397's own words
I had a horrible experience today on the phone with one of your customer service employees. On *th december after I placed my order and realized I had not put the correct address in, I immediately called to ask for a change. After two days on december *, I called once again as I noticed on the tracking website that the address had not changed.**The employee I spoke to on the * of December was extremely rude. I was told that “that’s just how to system works”, so I asked to cancel my order and she told me I would receive a confirmation email. I stated that the first time I called I was told I’d receive a confirmation email, so what was I going to do if I didn’t receive one this time? She said, “Then it just won’t be cancelled.” I said it was frustrating and she told me that is just how it is and it’s hard to change things once an order goes though. I said that was ridiculous as I called the moment I realized, on the first day I placed the order, and she raised her voice and said that’s just how it is. I asked to speak to someone higher up and was told, “No you may not.” I asked once again to speak to a manager and was hung up on. I’d like me entire order refunded immediately please. I will bring my business elsewhere where I am not disrespected.**I work in customer service as well, and have never treated a customer like this. Maybe she as having a bad day, but that is no excuse to treat anyone in this manner. As I said above, I would like a full refund immediately.
GetHuman1718397 did not yet indicate what Bath & Body Works should do to make this right.
I have an issue with Bath & Body Works too
How GetHuman1718397 fixed the problem
We are waiting for GetHuman1718397 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Bath & Body Works's attention and get better help faster. Tap below to get started.
Having Bath & Body Works issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1718397 fixes it.
This email address isn't valid

Bath & Body Works

Customer service issue
Reported by GetHuman1718397
Dec 8th, 2018 - 5 mons ago
I have an issue with Bath & Body Works too
Not resolved
Seen by 4 customers so far
Similar issue to 339 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1718397 started working on this issue
Dec 8th, 2018 6:55pm
GetHuman1718397 shared this issue with friends on Facebook
Dec 8th, 2018 6:57pm