I had a horrible experience today on the phone with one of your customer service employ...

GetHuman1718397's customer service issue with Bath & Body Works from December 2018

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The issue in GetHuman1718397's own words
I had a horrible experience today on the phone with one of your customer service employees. On *th december after I placed my order and realized I had not put the correct address in, I immediately called to ask for a change. After two days on december *, I called once again as I noticed on the tracking website that the address had not changed.**The employee I spoke to on the * of December was extremely rude. I was told that “that’s just how to system works”, so I asked to cancel my order and she told me I would receive a confirmation email. I stated that the first time I called I was told I’d receive a confirmation email, so what was I going to do if I didn’t receive one this time? She said, “Then it just won’t be cancelled.” I said it was frustrating and she told me that is just how it is and it’s hard to change things once an order goes though. I said that was ridiculous as I called the moment I realized, on the first day I placed the order, and she raised her voice and said that’s just how it is. I asked to speak to someone higher up and was told, “No you may not.” I asked once again to speak to a manager and was hung up on. I’d like me entire order refunded immediately please. I will bring my business elsewhere where I am not disrespected.**I work in customer service as well, and have never treated a customer like this. Maybe she as having a bad day, but that is no excuse to treat anyone in this manner. As I said above, I would like a full refund immediately.
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Bath & Body Works

Customer service issue
Reported by GetHuman1718397
Dec 8th, 2018 - 5 mons ago
I have an issue with Bath & Body Works too
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Seen by 4 customers so far
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GetHuman1718397 started working on this issue
Dec 8th, 2018 6:55pm
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Dec 8th, 2018 6:57pm