I bought a couch on *******, After less than * months I became very dissatisfied and st...

GetHuman-cindiso's Complaint issue with Bassett Furniture Industries, Inc. from June 2020

Help me with my issue
First: share to improve GetHuman-cindiso's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cindiso may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-cindiso's own words
I bought a couch on *******, After less than * months I became very dissatisfied and started complaining about the fabric. When shopping for the couch I told my sales person Jake Stantliff that this was a huge deal for me to buy a new couch, We had a old couch for ** years and it still looked brand new. I told him we had a large dog and the fabric needed to be dog friendly. I upgraded the fabric to achieve dog friendly status.Soon after I got the couch it was pilling so badly that it looked like it had come right out of a thrift store. After many many calls and emails, finally a women by the name of Betty Veevers contacted me, but never resolved my issue. The last resolution offered was for a new cushion. A new cushion will not solve this issue! the only thing that will resolve this is a new couch, a newly re-upholstered couch or a full refund. I could have bought a couch anywhere, but I chose Bassett due to the quality I thought I was getting. The couch itself seems to be fine, the fabric is absolutely awful! I would expect a company like Basset would not want to sell crappy fabric, and I would only expect hight quality! That is not what I received, I got ****! I spent a long time picking out the fabric with the help of the sales rep full knowing I had a dog. As I said previously my first request is to return the sofa and get a full refund, my *nd request is to order a new couch and the *rd request is to have this one re-upholstered. These are the only resolutions that will be excepted. Can I please get a phone call from someone with more authority than Betty Veevers? This has been going on way too long, the couch was delivered in November and my *st my inquirer was in January. Thank you

GetHuman-cindiso did not yet indicate what Bassett Furniture Industries, Inc. should do to make this right.

How GetHuman-cindiso fixed the problem

We are waiting for GetHuman-cindiso to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bassett Furniture Industries, Inc.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bassett Furniture Industries, Inc.

Complaint issue
Reported by GetHuman-cindiso
Jun 8th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 3 others
0 customers following this


GetHuman-cindiso started working on this issue
Jun 8th, 2020 6:34pm