I bought a couch on *******, After less than * months I became very dissatisfied and st...

GetHuman-cindiso's Complaint issue with Bassett Furniture Industries, Inc. from June 2020

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I bought a couch on *******, After less than * months I became very dissatisfied and started complaining about the fabric. When shopping for the couch I told my sales person Jake Stantliff that this was a huge deal for me to buy a new couch, We had a old couch for ** years and it still looked brand new. I told him we had a large dog and the fabric needed to be dog friendly. I upgraded the fabric to achieve dog friendly status.Soon after I got the couch it was pilling so badly that it looked like it had come right out of a thrift store. After many many calls and emails, finally a women by the name of Betty Veevers contacted me, but never resolved my issue. The last resolution offered was for a new cushion. A new cushion will not solve this issue! the only thing that will resolve this is a new couch, a newly re-upholstered couch or a full refund. I could have bought a couch anywhere, but I chose Bassett due to the quality I thought I was getting. The couch itself seems to be fine, the fabric is absolutely awful! I would expect a company like Basset would not want to sell crappy fabric, and I would only expect hight quality! That is not what I received, I got ****! I spent a long time picking out the fabric with the help of the sales rep full knowing I had a dog. As I said previously my first request is to return the sofa and get a full refund, my *nd request is to order a new couch and the *rd request is to have this one re-upholstered. These are the only resolutions that will be excepted. Can I please get a phone call from someone with more authority than Betty Veevers? This has been going on way too long, the couch was delivered in November and my *st my inquirer was in January. Thank you

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Bassett Furniture Industries, Inc.

Complaint issue
Reported by GetHuman-cindiso
Jun 8th, 2020 - 5 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman-cindiso started working on this issue
Jun 8th 6:34pm

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