Not Being Rewarded for Spending $***.**

GetHuman-moasmith's customer service issue with Barnes & Noble from November 2020

Help with my Barnes & Noble issue
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Email on Account, Password, Purchase ID, Phone Number on Account, Name of Book, and Order number
The issue in GetHuman-moasmith's own words
I purchased ***.** worth of gift cards and received **.** in Barnes and Noble Reward Cards. Only on the Front did I notice the cards would expire ** days after purchase.PLEASE consider expanding that window of time during Co- vid when many of us are extremely leery about entering stores. yes, the coupons can be used online, but there should be SOME concessions made for *** loyal members who are accustomed to receiving gift cards which Do Not have expiration dates. The window is open too short a time relative to money spent.

GetHuman-moasmith did not yet indicate what Barnes & Noble should do to make this right.

My husband and I have shopped at Barnes and Noble for over **years each. We have bought hundreds of dollars worth of books and gift cards.
I request at least partial use of the fifty dollars of Reward Card money I am slated to use because I did not use it during the fourteen days allotted.
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Barnes & Noble

Customer service issue
Reported by GetHuman-moasmith
Nov 3rd, 2020 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 594 others
0 customers following this

Timeline

GetHuman-moasmith started working on this issue
Nov 3rd, 2020 2:17am
GetHuman-moasmith shared this issue with friends on Facebook
Nov 3rd, 2020 2:18am