I ordered a sweat shirt from my school barnes and noble bookstore using a gift card. Un...

GetHuman4276331's customer service issue with Barnes & Noble from January 2020

Help with my Barnes & Noble issue
The issue in GetHuman4276331's own words
I ordered a sweat shirt from my school barnes and noble bookstore using a gift card. University of West Alabama to be exact. When I ordered it, I threw away the gift card because I didn’t need it. I received confirmation for my order, but I never received an email saying it was out of stock or on back order. When I asked about it in the store today, they said it was out of stock and cancelled it. Now I don’t have a sweatshirt or the gift card that the money went to. I would just like the money to be voided from that card and put on a new one or I would like the gift card number so I can make another purchase.

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Barnes & Noble

Customer service issue
Reported by GetHuman4276331
Jan 21st, 2020 - 9 months ago
Fixed
Seen by 5 customers so far
Similar issue to 447 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number

Timeline

GetHuman4276331 started working on this issue
Jan 21st 7:03pm
GetHuman4276331 confirmed the issue is fixed. Hooray!
Jan 21st 11:10pm

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