My account was hacked and * nook books were purchased some very inappropriate. The tot...

GetHuman2895649's complaint issue with Barnes & Noble from May 2019

Help with my Barnes & Noble issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2895649's own words
My account was hacked and * nook books were purchased some very inappropriate. The total was $**.** I am on social security and I don’t have the money. I want my money back.
GetHuman2895649 did not yet indicate what Barnes & Noble should do to make this right.
I have an issue with Barnes & Noble too
How GetHuman2895649 fixed the problem
You have to get to the computer programmer I believe to go in and mark your account so it won’t happen again. It took me awhile to search for the telephone number I needed to then get transferred to whom I needed. I will get my refund for the hack eventually. You have to be patient it takes awhile to get it fixed. I immediately deleted my bank account number so they couldn’t continue on using my account. Good luck
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Barnes & Noble

complaint issue
Reported by GetHuman2895649
May 9th, 2019 - a mon ago
I have an issue with Barnes & Noble too
Fixed
GetHuman2895649 shared how to fix
Seen by 5 customers so far
Similar issue to 1037 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number
Timeline
GetHuman2895649 started working on this issue
May 9th 9:37pm
GetHuman2895649 confirmed the issue is fixed. Hooray!
May 15th 2:14pm
GetHuman2895649 confirmed the issue is fixed. Hooray!
May 15th 2:16pm