While I have embraced the ebook industry (I have over **** books on my Nooks), I do sti...
GetHuman2882326's complaint issue with Barnes & Noble from May 2019
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Email on Account, Password, Purchase ID, Phone Number on Account, Name of Book, and Order number
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The issue in GetHuman2882326's own words
While I have embraced the ebook industry (I have over **** books on my Nooks), I do still order certain authors in both ebook and hard copy (ebooks are spacesavers). I am beyond frustrated because I have had to order the last ** books in paper format from Amazon rather than B&N, even though I had the ISBN numbers. When your Customer Service Department was contacted, I was told that the numbers were not in their system and could not be ordered. Why am I not able to order paper copies of books from you? To be honest, this is over $*** worth of books that I was not able to order through B&N.
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