I just got a used nook, and it reads nook B&N stuff just fine, but the epub files I dow...

GetHuman-racheaii's customer service issue with Barnes & Noble from January 2019

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I just got a used nook, and it reads nook B&N stuff just fine, but the epub files I downloaded to read on it cannot be read easily.*They open fine and load the cover page, but as soon as I tap*swipe*etc to go to the next page it ALWAYS freezes and gets stuck on page *.*If I avoid going to page * (by tapping the middle of the screen to go to the contents list and then picking where in the book I want to go) it will do it but it takes * to * minutes to do anything. *I tried storing .epub files on the device and on the SD card it doesn't matter it does the same thing! I downloaded books from the nook store and NONE of that happens for those they read just fine!
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Barnes & Noble

Customer service issue
Reported by GetHuman-racheaii
Jan 26th, 2019 - 3 mons ago
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Jan 26th 2:40pm