I just got a used nook, and it reads nook B&N stuff just fine, but the epub files I dow...

GetHuman-racheaii's customer service issue with Barnes & Noble from January 2019

3 views
 | 
682 similar
 | 
0 following
Help with my Barnes & Noble issue
Did we steer you to the right help?
Waiting to see if GetHuman-racheaii got the right customer help using our suggestion.
First: share to improve GetHuman-racheaii's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-racheaii may need:
Email on Account, Password, Purchase ID, Phone Number on Account, Name of Book, and Order number
The issue in GetHuman-racheaii's own words
I just got a used nook, and it reads nook B&N stuff just fine, but the epub files I downloaded to read on it cannot be read easily.*They open fine and load the cover page, but as soon as I tap*swipe*etc to go to the next page it ALWAYS freezes and gets stuck on page *.*If I avoid going to page * (by tapping the middle of the screen to go to the contents list and then picking where in the book I want to go) it will do it but it takes * to * minutes to do anything. *I tried storing .epub files on the device and on the SD card it doesn't matter it does the same thing! I downloaded books from the nook store and NONE of that happens for those they read just fine!
GetHuman-racheaii did not yet indicate what Barnes & Noble should do to make this right.
I have an issue with Barnes & Noble too
How GetHuman-racheaii fixed the problem
We are waiting for GetHuman-racheaii to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Barnes & Noble's attention and get better help faster. Tap below to get started.
Having Barnes & Noble issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-racheaii fixes it.
This email address isn't valid

Barnes & Noble

Customer service issue
Reported by GetHuman-racheaii
Jan 26th, 2019 - 3 mons ago
I have an issue with Barnes & Noble too
Not resolved
Seen by 3 customers so far
Similar issue to 682 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-racheaii started working on this issue
Jan 26th 2:40pm