My featured CD matured on March **th, but I don’t receive any maturity email from you...

GetHuman-angelikg's customer service issue with Bank of America from March 2021

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The issue in GetHuman-angelikg's own words
My featured CD matured on March **th, but I don’t receive any maturity email from you. I need to redeem the money, but it just automatically renewed with the same term. Because of the special situation, I can’t go to the state or any US branch to close my CD in person. But your costumer service is to inflexible that told me I can do any change to my CD if I can’t go to the US branch. I can’t go America and even for the next few years now. The virus made so many changes to my life, and I can believe how rigid your rules are. The problem is I need to cash in ASAP. Without any maturity email or any notification, I just even don’t know what happened to my CD account, and it’s not just a small money. Btw the one who serviced me is Liguo Wang from US Boston Chinatown branch, with a very bad attitude. I appreciate a lot if I can do any change to my CD remotely

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Bank of America

Customer service issue
Reported by GetHuman-angelikg
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 6117 others
0 customers following this

Timeline

GetHuman-angelikg started working on this issue
Mar 20th 5:33am