I walked into one of your banking locations this morning and was told it was too busy a...

GetHuman-dynamiqe's customer service issue with Bank of America from December 2020

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The issue in GetHuman-dynamiqe's own words
I walked into one of your banking locations this morning and was told it was too busy and I should make an online appointment. I am online now trying to make an appointment. First, your online calendar says you are completely full until January **. Second, when I tried to schedule an appointment for that date by choosing times your computer shows me are available, it says that time slot is no longer available. So, I picked another time slot that you say is available and the same message appears. I just went through the entire set of time slots you offered an none of those times are available. I can only surmise your website if messed up. so i am stuck with no in-bank experience, no online banking experience, no opportunity to schedule an appointment. I tried calling a branch but no one answered the phone. Does Mr. Moynihan know how messed up his bank is and does he care?

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Bank of America

Customer service issue
Reported by GetHuman-dynamiqe
Dec 30th, 2020 - 3 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5824 others
0 customers following this

Timeline

GetHuman-dynamiqe started working on this issue
Dec 30th, 2020 8:07pm
GetHuman-dynamiqe indicated the issue is not fixed yet.
Dec 31st, 2020 1:04am