I returned home from out of town & discovered that for * month ***. My EDD PREPAID VISA...

GetHuman-verenamo's Dispute a Charge issue with Bank of America from October 2020

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The issue in GetHuman-verenamo's own words
I URGENTLY NEED TO FILE A DISPUTE ... I returned home from out of town & discovered that for * month ***. My EDD PREPAID VISA DEBIT CARD HAS BEEN USED & DIDN'T AUTHORIZE ! I HAVE BEEN TRYING NUMEROUS TIMES SINCE I REORDERED A REPLACEMENT CARD ON OR ABOUT SEPTEMBER **, ****. BUT I HAVE BEEN UNSUCCESSFUL IN REACHING THE DISPUTES DEPARTMENT. TO FILE A CLAIM !!
IN THE RESULT IN NOT BEING ABLE TO REACH ANYONE !! THIS HAS CAUSED ME A SEVERE HARDSHIP
I WOULD LIKE MY ACCOUNT TO BE REFUNDED PROMPTLY IN A TIMELY MANNER !!*SO I DON'T HAVE TO CONTINUE TO SUFFER THIS HARDSHIP !!
I REMAIN PATIENT RESPECTFUL. *ALL CUSTOMERS DESERVE THE SAME RESPECT & PROFESSIONAL SERVICES !!
I HAVE BEEN TRYING TO REACH THE DISPUTE & CLAIMS DEPARTMENT SINCE I CALLED TO HAVE MY CARD REPLACED !! *UNSUCCESSFUL !! ALL THROUGH THE DAY & NIGHT !! HOLD TIMES ARE OUTRAGEOUS !! WHEN A LIVE AGENT FINALLY ANSWERS YOUR CALL. *THEY DISCONNECT YOU !!
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Bank of America

Dispute a Charge issue
Reported by GetHuman-verenamo
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 5394 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-verenamo started working on this issue
Oct 3rd, 2020 1:58am