My name is Glen Cullen. My card keeps declining. I had a fraud issue I believe but was...

GetHuman5192247's Card Declined issue with Bank of America from August 2020

Help with my Bank of America issue
The issue in GetHuman5192247's own words
My name is Glen Cullen. My card keeps declining. I had a fraud issue I believe but was mailed a new card and updated info so i believe everything is fine now with the security of my account....except you guys are taking this unusual spending pattern thing a little overboard. First off, when i tried to call about my new card declining...i do not recall asking to set a security question, although i have one on my account asking name of my first pet*dog? I dont know it cause i didnt set it* that i recall. I dont think it is another fraud issue however..but, i am confused about that part. The declining is most likely from unusual spending, although i dont know what you consider usual when almost this whole time ive had one issue or another with BOA. Because of this, when I AM ABLE to access my funds I try to Max my daily withdraw limit so this issue of me being broke, and my card having a block doesnt become my problem again and again. So i need you to take off the block on my account please. My name is Glen Cullen, last * of ssn is ****, my sec code on card is ***, address **** Macarthur Blvd Oakland Ca *****, My last transaction was Auto Zone, an attempt at Starbucks, and a couple cash backs attempts at Food Maxx for $***. My prepaid online account ID is Gculls****, alert number set is (***) ***-*****Please unblock my account so i can care for my house hold because that process is a bother. I was on hold for very long so decided on chat. Hopefully this option doesnt take very long to resolve my issue...because although i highly appreciate BOA for watching for my safety but there is a thin line in becoming irritating about it. Noone knows my sign on ID name, recovery phone *, and email surely. So this should make it quite a bit easier to verify me instead of this ridiculous pet question. What kind of security is that supposed to provide me? My new card number is **** **** **** ****, and my email is *****@***.com. Ive updated my email details for my own protection also. When unblocking and clearing of my account issues are complete, an email to me would be much appreciated Thank you again...*Glen Cullen.

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Bank of America

Card Declined issue
Reported by GetHuman5192247
Aug 24th, 2020 - 8 months ago
Fixed
Seen by 10 customers so far
Similar issue to 5375 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman5192247 started working on this issue
Aug 24th, 2020 3:00am
GetHuman5192247 confirmed the issue is fixed. Hooray!
Aug 26th, 2020 6:02pm

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