I used a Bank of America ATM*Debit Card at a Bank of America ATM to withdraw $*** from...

GetHuman-tpurser's Refund a Charge issue with Bank of America from July 2019

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The issue in GetHuman-tpurser's own words
I used a Bank of America ATM*Debit Card at a Bank of America ATM to withdraw $*** from my savings account. ATM did not ask or offer a means to select the account for withdrawal.*ATM automatically withdrew from my checking account that had less than $***, transferred money from savings account that had over $*** and charged a $** dollar transfer fee. The $** dollar transfer fee would not apply if the money where withdrawn directly from savings.**Options the ATM could have performed:**.) The ATM machine could have warned of the fee and asked for permission to cancel or continue. **.) The ATM machine could have asked which acccount to withdraw from.**.) The ATM could have automatically withdrawn from the savings account.**.) The ATM could have rejected the withdrawal request and informed of the reason for rejection of the withdrawal request.**.) The ATM should not have performed the transaction to incur the transfer fee.**The ATM is an automation of a human teller. A human teller would have performed one of the * options outlined above. I, therefore, state that invocation of the $** transfer fee was erroneous and request that the $** amount be credited to my savings account as soon as possible.*Thank you for your attention to this matter.

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Bank of America

Refund a Charge issue
Reported by GetHuman-tpurser
Jul 3rd, 2019 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 16317 others
0 customers following this

Timeline

GetHuman-tpurser started working on this issue
Jul 3rd, 2019 1:45pm

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