My name is Cesar Alberto Salas and my current Venezuelan passport number is ********* a...

GetHuman2962987's customer service issue with Bank of America from May 2019

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The issue in GetHuman2962987's own words
My name is Cesar Alberto Salas and my current Venezuelan passport number is ********* and the passport number for the year **** when I opened the account at the bank was D*******, I have a fraud situation with my credit card since December of last year. $ *,***.** for a cunsumo that I never made, since I have not traveled to the United States for several years. On December ** of **** someone used my TC to make this purchase and the bank authorized it, that same day they tried to use the same TC with another purchase for $ *,***.** and it was declined by the bank. I think neither of them were usual purchases and both should be declined. In Venezuela, where I live, we have many internet problems and of course I did not have this signal in those days to visualize the email they sent me, which I later saw in the month of January. In this month of January I make the claim by phone and they cancel this credit card and send me a new one to my new address in Venezuela and I am surprised that this card also suffered a purchase attempt before it arrives and without activating it for me. , I claimed this absurd movement of the TC ... **** (it is the only number I know from the bank's wep page). I also cancel it and send a new TC to the address in Miami beforehand that I have in my possession and I have not activated it until this problem is solved (TC ****************). On May **, **** I spoke with staff from their institution (Srta Arling and Sr Alan) and they promised me that in * working days I would have solved my case and until this date I continue with this problem that does not let me sleep for my peace of mind, even They reported that they would return the $ ** that I paid for the minimum payment of the previous month (I already have to pay $ ** more at the end of this month of May). I would like to call the Fraud Claims Department again by phone but at this moment in Venezuela we can not make calls to the USA. I would like you to take my case and check it thoroughly and you will see that I never used my credit card for those purported purchases.********I appreciate your efforts,*********Sincerely,*********C*sar Alberto Salas Guevara**********Email rooms *****@***.com

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Bank of America

Customer service issue
Reported by GetHuman2962987
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14879 others
0 customers following this

Timeline

GetHuman2962987 started working on this issue
May 22nd, 2019 1:22am

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