I am on vacation over seas, and I am trying since a week to pay my bill ($**.** on Apri...

GetHuman-mchelab's Online Banking issue with Bank of America from April 2019

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The issue in GetHuman-mchelab's own words
I was trying to pay my bill on the Internet ... I am on vacation over seas, and I am trying since a week to pay my bill ($**.** on April **) through the Internet with the same laptop I use back home, but after signing in with my ONLINE ID and PASSCODE, Bank*of*A site ask a security question to verify my identity, since my cellphone ***-***-**** is desactivated the only option to get the AUTHORIZATION CODE is throught my email, and since I didn't bring with me my ATM*Debit card , I do not have the Debit Card PIN (but I brought with me my B of America VISA card). Usually, the security questions are diff*rente than the one asked this time. Can you retrive $**.** from my account or delay my due payment for a week, I am planning to come back home April **th. Sincerly Yours.
Before I left Canada I did call Bank of America customer service on February **th to tell them that I will be away for a couple months.
I do not want to pay the late fee, I am trying to pay my bill since a week now, and I cannot get access in my account like I use to, I am using the same computer, the same online Id, and the same passcode.
I was a customer since the bank was named Bay Bank more than ** years ago.
There is nothing else to try, I am **** miles away from home and I do not have my ATM card with me, and my phone is deactivates.
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Bank of America

Checking account, Boston Mass
Online Banking issue
Reported by GetHuman-mchelab
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 44 customers so far
Similar issue to 13467 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-mchelab started working on this issue
Apr 9th, 2019 1:56pm
GetHuman-mchelab indicated the issue is not fixed yet.
Apr 9th, 2019 9:54pm
GetHuman-mchelab indicated the issue is not fixed yet.
Apr 9th, 2019 10:18pm
GetHuman-mchelab indicated the issue is not fixed yet.
Apr 18th, 2019 12:41pm

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