I have been a credit card customer with your bank since ****. I have always paid on tim...
GetHuman-vyv's customer service issue with Bank of America from January 2019
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The issue in GetHuman-vyv's own words
I have been a credit card customer with your bank since ****. I have always paid on time until this last Bill.This problem began with my card being declined for an online transaction. I received emails in Spanish but could not understand them. I called the C.S. number and after a ** minutes wait. I was informed that my account was blocked and I would have to go to a branch .Due to work commitments I did not get there until it was too late. I. was charged a late fee and requested a refund . Which was denied. I am very dissapointed with the Bank!* I look to a reply soon with some good news.
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