I recently submitted an dispute on a credit card. *Having done this once before, with a...
GetHuman-rgins's customer service issue with Bank of America from September 2018
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The issue in GetHuman-rgins's own words
I recently submitted an dispute on a credit card. *Having done this once before, with a successful outcome, I really did not want to go thru the entire letter-writing process again, but this was more of a "matter of principle" dispute, so I began the process.*I filed the dispute but deliberately ignored all requests for more information--because of the ridiculous number of messages that were required on the previous dispute. *SURPRISE! B of A persevered and notified me that they were returning the fee that Avis rent a car has been extorting from their customers--probably for years.*Well, this certainly deserves a thank you to somebody at B of A and I tried desperately to find a way to thank them personally--or at least contact that department to express my thanks.*That is when all of the potential for customer satisfaction was completely destroyed.*Whoever is in charge there should be required to call B of A by phone and just try to get thru the phone tree maze. Even better, try to find an email address to contact customer service.*What a sick joke it is to think that somebody there is actually being paid to be in charge of what is being passed off as "customer service."*Well, thanks for settling my dispute and I hope I never have to contact you for anything again.*Randall Ginsberg
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