I've been canning a long time and never had this problem. give us the old lids back! I never received a "fix" solution via email. Just make the lids as thick as they used to be . I could use cheap WMart lids and get as good a results.

GetHuman-wdsel's customer service issue with Ball Corp. from July 2018

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The issue in GetHuman-wdsel's own words
The sure tight lids don't work with the hot water bath method. With just a light boil for ** minutes, the wide mouth lids wrinkle and in some cases buckle...loosing the seal.what a disappointment after all the work to can home veggies. Your product used to be the best. What happen? Now just like other cheap Chinese products
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The blow up circle popped need new onei purchased two pkgs, * jars to a pkg of the plastic **oz freezer containers i...Bought from alpha I need the base
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Ball Corp.

Customer service issue
Reported by GetHuman-wdsel
Jul 24th, 2018 - 10 mons ago
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GetHuman-wdsel started working on this issue
Jul 24th, 2018 10:08pm
GetHuman-wdsel indicated the issue is not fixed yet.
Jul 24th, 2018 11:51pm
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Jul 24th, 2018 11:53pm
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Jul 24th, 2018 11:59pm
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Jul 26th, 2018 12:20am
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Jul 27th, 2018 11:48pm