My * series caught on fire. And then while it was being repsirwd, my loaner BMW was st...

GetHuman1371281's customer service issue with BMW from October 2018

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The issue in GetHuman1371281's own words
My * series caught on fire. And then while it was being repsirwd, my loaner BMW was stolen. I reported it to dealership and police. It was recovered. Now ther y will not return my car until i pay for asessed damages. To this date i have yet tohear back from Penny in loaner departmrnt. Thid has been extremely inconvenient and now that it is gettinbn g cold i cannot wait until i discover i have no car any longer. I am seeking legal. How can a recall repair for my vehicle bursting into flames while driving DC own road, leave me carless? This is unacceptable. I am asking for resolution and hopi g that i will get it. My vehicle is at BMW on Mc Neil Drive in Austin Tx.
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BMW

Customer service issue
Reported by GetHuman1371281
Oct 18th, 2018 - a mon ago
I have an issue with BMW too
Not resolved
Seen by 36 customers so far
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Oct 18th 7:17pm
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Oct 18th 7:29pm