Not able to access Zelle account to receive a monetary gift. Recently got a new phone...

GetHuman5556283's customer service issue with BB&T Bank from December 2020

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Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
The issue in GetHuman5556283's own words
Not able to access Zelle account to receive a monetary gift. Recently got a new phone, thought that might be the problem, so downloaded Zelle app. Entered all my information three times and was told there was a problem each time. Called Zelle customer support and was directed to go to BB&T online account. Went to BB&T online account and it showed no activity. Need help. What do I do now?

GetHuman5556283 did not yet indicate what BB&T Bank should do to make this right.

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BB&T Bank

Customer service issue
Reported by GetHuman5556283
Dec 15th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 684 others
0 customers following this

Timeline

GetHuman5556283 started working on this issue
Dec 15th, 2020 5:53pm