Lock out of my online account

GetHuman639591's customer service issue with BB&T Bank from April 2018

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Help with my BB&T Bank issue
Before contacting them, items GetHuman639591 may need:
Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
GetHuman639591's next move: have a BB&T Bank rep call.
Always use the GetHuman Phone tocall BB&T Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman639591's own words:
The problem I ran into: Lock out of my online account
I trust that BB&T Bank will make this right and come up with a resolution that is fair.
Help with my BB&T Bank issue
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BB&T Bank

Customer service issue
Reported by GetHuman639591
Apr 29th, 2018 - 3 mons ago
I have an issue with BB&T Bank too
Not resolved
Seen by 5 customers so far
Similar issue to 324 others
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Timeline
GetHuman639591 started working on this issue
Apr 29th 3:25pm