Unable to access human - Get Payoff information - I need payoff information to work deal

GetHuman608214's customer service issue with BB&T Bank from April 2018

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Help with my BB&T Bank issue
Before contacting them, items GetHuman608214 may need:
Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
GetHuman608214's next move: have a BB&T Bank rep call.
Always use the GetHuman Phone tocall BB&T Bank. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman608214's own words:
Get Payoff information ... Unable to access human
I need payoff information to work deal
a call with the payoff information
Help with my BB&T Bank issue
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BB&T Bank

Phone call
Customer service issue
Reported by GetHuman608214
Apr 18th, 2018 - 3 mons ago
I have an issue with BB&T Bank too
Not resolved
Seen by 8 customers so far
Similar issue to 336 others
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Timeline
GetHuman608214 started working on this issue
Apr 18th 4:23pm