I've been involved in a minor traffic incident in Italy resulting in scratches to the c...

GetHuman-dforward's customer service issue with Avis from September 2018

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The issue in GetHuman-dforward's own words
I've been involved in a minor traffic incident in Italy resulting in scratches to the car, but the offending driver did not stop. I called the police, who patched me through to the local police station, but when they realised I couldn't speak Italian they hung up on me. I also called the Avis customer service centre who transferred me to the office where I picked the car up from, but they had closed. I'm wanting to make sure the incident is properly documented and covered under the Collision Damage Waiver in our agreement. I've written up an incident report. Is there an address I can send it to?
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Customer service issue
Reported by GetHuman-dforward
Sep 22nd, 2018 - 3 mons ago
I have an issue with Avis too
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Seen by 1 customer so far
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GetHuman-dforward started working on this issue
Sep 22nd 6:40pm