I've been involved in a minor traffic incident in Italy resulting in scratches to the c...

GetHuman-dforward's customer service issue with Avis from September 2018

1 view
 | 
202 similar
 | 
0 following
Help with my Avis issue
First: share to improve GetHuman-dforward's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-dforward to get a Avis rep on the line!
Always use the GetHuman Phone tocall Avis. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-dforward may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-dforward's own words
I've been involved in a minor traffic incident in Italy resulting in scratches to the car, but the offending driver did not stop. I called the police, who patched me through to the local police station, but when they realised I couldn't speak Italian they hung up on me. I also called the Avis customer service centre who transferred me to the office where I picked the car up from, but they had closed. I'm wanting to make sure the incident is properly documented and covered under the Collision Damage Waiver in our agreement. I've written up an incident report. Is there an address I can send it to?
GetHuman-dforward did not yet indicate what Avis should do to make this right.
I have an issue with Avis too
How GetHuman-dforward fixed the problem
We are waiting for GetHuman-dforward to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Avis's attention and get better help faster. Tap below to get started.
Having Avis issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Avis email you?
This email address isn't valid
Follow this issue
See how GetHuman-dforward fixes it.
This email address isn't valid

Avis

Customer service issue
Reported by GetHuman-dforward
Sep 22nd, 2018 - 3 mons ago
I have an issue with Avis too
Not resolved
Seen by 1 customer so far
Similar issue to 202 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-dforward started working on this issue
Sep 22nd 6:40pm