My provider (Telus) installed a new modem & PVR. Next day I had a signal but no sites w...

GetHuman-macioch's customer service issue with Avast! from July 2018

Help with my Avast! issue
The issue in GetHuman-macioch's own words
My provider (Telus) installed a new modem & PVR. Next day I had a signal but no sites would open. After Telus tried everything I suggested uninstalling Avast , thinking I should be able to reinstall it but it's beyond me. My * Avast reference ID :*********. Activation code: X*KTGZ-GU*K**-*RL*EA Think it's good until end of next January ****. Telus ended up changing the modems channel & I'd like to reinstall the Avast program. I still have the Avast Browser & cleanup icons but there was a *rd that I deleted so think it's not complete? Thanks.
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Avast!

Customer service issue
Reported by GetHuman-macioch
Jul 1st, 2018 - 10 mons ago
I have an issue with Avast! too
Fixed
Seen by 2 customers so far
Similar issue to 181 others
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Timeline
GetHuman-macioch started working on this issue
Jul 1st, 2018 3:20am
GetHuman-macioch indicated the issue is not fixed yet.
Jul 4th, 2018 10:05pm