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Asurion Customer FAQ

Top Answers & How-to Guides

What is Asurion's Phone Number?

The question we are asked most often is about how to talk to Asurion customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel my Asurion protection plan before it expires?

Yes, you can cancel your Asurion protection plan before it expires. If you choose to cancel within a specified timeframe, typically...
Ask any question you have about Asurion customer service, get an answer now.

Recent Asurion Customer Questions

How to get my photos back on my new device

To get your photos back on your new device, you can restore from a cloud backup if you used a service like iCloud or Google Photos. If your photos were backed up through the Asurion app or another backup service, you should re-download or restore from there. Ensure your new device is connected to the same cloud service account as your old device for seamless restoration.
Asked Jul 1, 2024 9:25 PM

replacement phone touch screen doesnt work

We're sorry to hear about the issue with your replacement phone's touchscreen. Asurion offers a 12-month warranty on replacement devices. If your device is not functioning as expected, it may be a defect covered under this warranty. You should contact Asurion directly as soon as possible to report the problem and to arrange a return and replacement for the defective phone. They'll work with you to resolve the issue quickly.
Asked Mar 15, 2024 11:24 PM

Help me with my Asurion customer service issue

Refunds and Claims

How Do I Get a Refund for Charge from Asurion?

Asurion is a leader in extended warranty protection plans for cellphones, tablets, computers, gaming consoles and other electronic...

Enrollment and Protection

How Do I Enroll with Asurion to Protect My Phone?

Asurion offers good phone protection coverage. You can choose a plan that is the most suitable for you. Find a carrier or provider...

Password Recovery

How Do I Recover My Asurion Password?

Asurion allows you to recover your password if you forget it. Upon providing your registered email address, the company sends a recovery...

Claim Process

What Do I Do If I'm Having a Problem with My Asurion Claim?

To file a claim, you need to access the Asurion website and choose your carrier. These helpful tips wioll guide you through this process....

How Do I Make a Claim with Asurion?

With Asurion, filing a claim for the replacement of a device is fast and simple with these helpful tips.

How long does it take for Asurion to process a claim?

Asurion typically processes claims within 24-48 hours once all the necessary information and documentation have been submitted. The...

Device Coverage

What types of devices does Asurion cover?

Asurion covers a wide range of devices, catering to the diverse needs of customers. We offer protection plans for smartphones, both...

Plan Transfer

Can I transfer my Asurion protection plan to a new device?

Yes, you can transfer your Asurion protection plan to a new device. Asurion understands that you may want to upgrade or replace your...

Cancellation Policy

What is Asurion's cancellation policy for protection plans?

Asurion's cancellation policy for protection plans allows customers to cancel their plan at any time. If cancellation occurs within...

Can I cancel my Asurion protection plan before it expires?

Yes, you can cancel your Asurion protection plan before it expires. If you choose to cancel within a specified timeframe, typically...

Accidental Damage Coverage

Does Asurion cover accidental damage to my device?

Yes, Asurion provides coverage for accidental damage to your device. Whether it's a cracked screen, water damage, or any other accidental...

Additional Coverage

Can I add additional coverage to my existing Asurion plan?

Yes, you can add additional coverage to your existing Asurion plan. At Asurion, we understand that your needs may change over time,...

Warranty Options

Does Asurion offer extended warranty options?

Yes, Asurion offers extended warranty options for a wide range of products. As a leading provider of device protection and support...

Deductible Amount

What is the deductible amount for a claim with Asurion?

The deductible amount for a claim with Asurion varies based on the specific coverage plan and device. Asurion offers different protection...

Lost or Stolen Devices

What is Asurion's policy on lost or stolen devices?

Asurion's policy on lost or stolen devices ensures that customers receive immediate support and protection. If your device is lost...
We look to the Asurion issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Asurion issues reported to GetHuman
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