I filed a claim approx ** days ago. *Claim **************We were sent a replacement tha...

GetHuman2644477's Problem with a claim issue with Asurion from March 2019

8 views
 | 
2238 similar
 | 
0 following
Help with my Asurion issue
GetHuman2644477's next move: call Asurion.
The best way to get your problem resolved is to tap the button below to start calling Asurion. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman2644477's own words
I filed a claim approx ** days ago. *Claim **************We were sent a replacement that had the wrong battery in the box. Received a *nd battery, same issue. I contacted customer svc again. I was asked if a different phone would work. That's fine but I didnt want it shipped until after today because I was out of town. I was asked to wait and call back today for shipment of this other replacement phone. (I believe it was supposed to be a "series *".)
GetHuman2644477 did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman2644477 fixed the problem
We are waiting for GetHuman2644477 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2644477 fixes it.
This email address isn't valid

Asurion

Problem with a claim issue
Reported by GetHuman2644477
Mar 31st, 2019 - 6 mons ago
I have an issue with Asurion too
Fixed
Seen by 8 customers so far
Similar issue to 2238 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider
Timeline
GetHuman2644477 started working on this issue
Mar 31st 1:21am
GetHuman2644477 indicated the issue is not fixed yet.
Apr 3rd 1:00pm
GetHuman2644477 indicated the issue is not fixed yet.
Apr 3rd 1:02pm