My Verizon Samsung Galaxy S* was in my pocket while at work and I work as a painter whe...

GetHuman2156178's customer service issue with Asurion from February 2019

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The issue in GetHuman2156178's own words
My Verizon Samsung Galaxy S* was in my pocket while at work and I work as a painter where I was on a ladder about two stories above ground when my phone fell out of my hoodie pocket hitting the concrete surface below shattering the phone front to back. Phone is usable but is having serious software issues now where it is closing apps opening apps while in use and not in use, ringers aren't working, messages aren't updating some apps aren't functioning, phone turns on by itself while in pocket despite the function being on, key tones won't turn off and phone is consistantly notifying me that N error has occurred and certain apps shut down that we're never even opened by me.
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Customer service issue
Reported by GetHuman2156178
Feb 7th, 2019 - 4 mons ago
I have an issue with Asurion too
Not resolved
Seen by 6 customers so far
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GetHuman2156178 started working on this issue
Feb 7th 5:59pm