Before contacting them, items GetHuman1691678 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1691678's own words
Greetings. How are you? I hope you are well. I filed a claim with Asurian more than a month ago, and I still do not have a replacement phone. Everytime that I check back, it says this: **Your equipment is placed on back order. When your equipment becomes available, Asurion will contact you to complete your claim.**You can also conveniently check your claim status online at www.phoneclaim.com.**For any future visits, your Claim ID ********* and Wireless Number **********, will be required to access your claim information.**Thank you for allowing us to serve you.**Asurion*Your Technology Protection Company
GetHuman1691678 did not yet indicate what Asurion should do to make this right.
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