Before contacting them, items GetHuman-sslogtra may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-sslogtra's own words
I want to confirm with Asurion that our returned defective iPhone * has" find my iPhone " turned off. I disabled "find my iPhone" as directed when I sent the defective phone back but was getting subsequent emails that it was not in fact turned off. I called Verizon tech and Apple Support and disabled it again tonite and want to verify that all is fine so that I'm not charged a $*** fee. *My identity with you in your emails to me is "Scott Lever *Room ****
GetHuman-sslogtra did not yet indicate what Asurion should do to make this right.
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