I spoke with an agent several weeks ago, he said my phone would qualify for a replaceme...

GetHuman-bukilake's customer service issue with Asurion from November 2018

1228 similar
0 following
Help with my Asurion issue
First: share to improve GetHuman-bukilake's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bukilake's next move: call Asurion.
The best way to get your problem resolved is to tap the button below to start calling Asurion. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-bukilake may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-bukilake's own words
I spoke with an agent several weeks ago, he said my phone would qualify for a replacement phone, an I phone *. It took me a few days to return it because I went to Apple to make sure I could get my photos and contacts from the old phone. Asurion received my phone on Nov. **, but I have not received a replacement. I have e-mailed * or * times and spoke with a rep on the phone, no replies or answers. Help!!!!!
GetHuman-bukilake did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman-bukilake fixed the problem
We are waiting for GetHuman-bukilake to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bukilake fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bukilake
Nov 26th, 2018 - 10 mons ago
I have an issue with Asurion too
Not resolved
Seen by 2 customers so far
Similar issue to 1228 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-bukilake started working on this issue
Nov 26th, 2018 2:33pm