SR* ***********I submitted a claim for a broken chair and Asurion decided to send the...

GetHuman-dotblue's customer service issue with Asurion from August 2018

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The issue in GetHuman-dotblue's own words
SR* ***********I submitted a claim for a broken chair and Asurion decided to send the cost of the chair only, without taxes ($***.**). When I reordered the replacement chair from the original retailer, Amazon, the price was now higher and included taxes ( $***.** , order****-*******-*******). Your warranty description on Asurion's web page say they will replace the insured item if it can't be fix. I should have that option to get a replacement chair without andy additional out of pocket expense. Please send the difference (***.** - ***.** * $**.**)**Thank you
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Customer service issue
Reported by GetHuman-dotblue
Aug 30th, 2018 - 3 mons ago
I have an issue with Asurion too
Seen by 11 customers so far
Similar issue to 622 others
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GetHuman-dotblue started working on this issue
Aug 30th 7:18pm
GetHuman-dotblue indicated the issue is not fixed yet.
Aug 30th 9:46pm