I file claim with asurion. When I go to track claim, it does not recognize my pin on e...

GetHuman1021597's customer service issue with Asurion from August 2018

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Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1021597's own words
I file claim with asurion. When I go to track claim, it does not recognize my pin on either the asurion web site or phone system. I contacted sprint and they cannot reach asurion. I changed my sprint pin as directed and re-tried after waiting a day. Now in second week of problem solving and cannot get a live human from asurion
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Asurion

Customer service issue
Reported by GetHuman1021597
Aug 22nd, 2018 - a mon ago
I have an issue with Asurion too
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Seen by 3 customers so far
Similar issue to 580 others
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Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider
Timeline
GetHuman1021597 started working on this issue
Aug 22nd 2:25am
GetHuman1021597 confirmed the issue is fixed. Hooray!
Aug 22nd 3:32am