My phone screen is broken. I was at a family gathering at the zoo and my phone slipped...

GetHuman-kangoe's customer service issue with Asurion from August 2018

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The issue in GetHuman-kangoe's own words
My phone screen is broken. I was at a family gathering at the zoo and my phone slipped out of my hands and the screen shattered. I tried doing the replacement plan, but I would prefer if I could get the same phone. LG REBEL *. Model number-LGL***VL. Also, I need my phone for work, so it would be best if I could receive a new phone first, then once I get the new phone, I will send the broken one in. I really cannot go without a phone for *-* days.
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Asurion

Customer service issue
Reported by GetHuman-kangoe
Aug 9th, 2018 - a yr ago
I have an issue with Asurion too
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Seen by 4 customers so far
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Timeline
GetHuman-kangoe started working on this issue
Aug 9th, 2018 10:43pm
GetHuman-kangoe confirmed the issue is fixed. Hooray!
Aug 9th, 2018 10:44pm