Asurion Claim ID **********Apple Case *************I have talked to Verizon Asurio beca...

GetHuman-leliadow's customer service issue with Asurion from July 2018

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Asurion Claim ID **********Apple Case *************I have talked to Verizon Asurio because my phone *** ***-**** has been Locked due to entering the pass code too many times - phone has not been used since May *th and I have talked to Apple both at least * times and no result each time they send me through the same process troubleshooting to unlock and it does not work. Apple sent me to a place (MAC Centrix and they couldn’t unlock it* It has a defect but all Iget is the run around I need to send this phone in and replaced but no one suggest sending it back all they want to do is go through the same testing*troubleshooting that never work*I paid the phone off and was told I used the billing account and they sent a refund to pay for it on another account*Why should I pay for something I cannot use*Please tell me where to send this phone for repair or replacement because there is a defect in this phone *My next step is Louisiana

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Asurion

Customer service issue
Reported by GetHuman-leliadow
Jul 6th, 2018 - 5 years ago
I have an issue with Asurion too
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Seen by 34 customers so far
Similar issue to 304 others
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Timeline

GetHuman-leliadow started working on this issue
Jul 6th, 2018 3:32pm
GetHuman-leliadow indicated the issue is not fixed yet.
Jul 7th, 2018 5:08am
GetHuman-leliadow shared this issue with others over email
Jul 7th, 2018 5:11am
GetHuman-leliadow confirmed the issue is fixed. Hooray!
Jul 9th, 2018 9:04pm

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